We are bringing a cost effective and different type of care
118 South Dixie Suite 24
Cookeville, TN 38501

931.528.8585
service@homecaregiverstn.org

Mon - Fri 7:00 - 4:00
Saturday - Sunday CLOSED

 

F.A.Q.

Are You Eligible

Do You Qualify Government Assisted Programs?

Please call 800-940-2393 for more information and we can walk you through the process.

Frequently Asked Questions

Q: Are the Caregivers insured and bonded?
A: Yes, all our Caregivers are bonded and fully insured.

Q: Are the Caregivers covered with Workman’s Compensation?
A: Yes, all our Caregivers are covered with Workman’s Compensation.

Q: Are the Caregivers employees of Home Caregivers?
A: Yes, all our Caregivers are employees of Home Caregivers Incorporated.

Q: Do you take out taxes?
A: All appropriate taxes are withheld from the employees’ paychecks. These include federal taxes, medicare, social security, and any other taxes that are required to be withheld.

Q: Do you charge extra for weekends and holidays?
A: We do not charge extra for weekends. Holidays are 1.5 times the normal rate.

Q: Do you have a minimum amount of hours?
A: No, we do not require that clients maintain a minimum amount of hours.

Q: Do we sign a contract?
A: A contract is not required, however we do have an agreement stating the assistance that will be provided, the rates for service, and the deposit amount. The agreement also includes a “no hire” clause and asserts that the client agrees to pay for services rendered.

Q: Do you screen your Caregivers?
A: Our Caregivers undergo a rigorous screening process. Please visit the About Us page for more information.

Q: Is there a deposit?
A: Yes, there is a refundable deposit of one week’s service.

Q: Do you just provide in-home care?
A: No, we also can provide services to those living in assisted living facilities, nursing homes, and hospitals.

Q: Do you maintain records in the home?
A: Yes, we have a 2-part log and time sheet that is filled out daily.

Q: What is included on the log and time sheet?
A: The log and time sheet list the Caregivers time in and time out along with a check-off list of personal care or household duties that were performed that day. There are separate areas for listing any activities or incidents that occurred during that day. Other areas include foods eaten at meals and meds taken. There is also a comment section the Caregivers use to mention enjoyable happenings, visitors, or concerns.

Q: What do you do with the two-part log and time sheet?
A: The two-part log and time sheet is signed by the Caregiver and the client. One copy is for Home Caregivers and one remains in the client’s home so a loved one who lives with or nearby can be instantly informed of what occurred on any given day. For out of town families, we can mail or fax the log.

Q: Does insurance cover any of the care?
A: Yes – if you have a long term care policy that includes custodial or in-home. If this is the case we can offer assistance with the paperwork and billing if you desire.

Q: Is there any assistance for in-home care?
A: There is some assistance available. Most have thresholds as to income and hardship and will assist with basic needs; because of this, they are limited as to the number of hours they can give you. Ask us who to contact in this area.

Q: How often do you bill?
A: Semi-monthly. Billing periods end on the 15th and the last day of each month. Invoices are sent out on the 3rd and 18th of each month.

 

Testimonials

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Jack H.

“Just wanted you to know that we are very happy with Rhonda. She has turned out to be a real […]
5.0
2015-01-24T08:56:12+00:00
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“Just wanted you to know that we are very happy with Rhonda. She has turned out to be a real […]
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The Family of Adele C.

“Many thanks to you and your wonderful caregivers. Their tender loving care will always be remembered by our family.” The […]
5.0
2015-01-24T08:57:12+00:00
01-event
“Many thanks to you and your wonderful caregivers. Their tender loving care will always be remembered by our family.” The […]
03-event

Lula S.

“Thank you all very much for helping me do the things that I no longer can do for myself. Barbara […]
5.0
2015-10-07T13:51:56+00:00
03-event
“Thank you all very much for helping me do the things that I no longer can do for myself. Barbara […]
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Shirley A. M.

“I wanted you to know how much we appreciated you and your caregivers over the years. You have all been […]
5.0
2015-10-07T13:52:25+00:00
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“I wanted you to know how much we appreciated you and your caregivers over the years. You have all been […]
02-event

The S. Family

“I cannot express the gratitude our family has for Home Caregivers. You and your caregivers have done a wonderful job […]
5.0
2015-10-07T13:52:50+00:00
02-event
“I cannot express the gratitude our family has for Home Caregivers. You and your caregivers have done a wonderful job […]
5.0
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